RETURNS & REFUNDS
Returns and the right or retraction
In conformity with article L.121-20 of the consumers code, the Buyer has the legal right of retraction without motive or justification up to fourteen (14) working days as of the date of reception of the order.
For returns/exchanges originating from countries outside the UE, the Buyer must clearly indicate on the customs shipping form that it is a non commercial shipping and the value of the merchandise should not be indicated.
How do I get a refund or exchange?
Follow our easy 6 steps guide:
• Item(s) must be returned within 14 days of purchase;
• Tags must still be attached;
• Product(s) must be returned in original condition, unworn and in original packaging;
• Please email email@example.com letting us know what you are returning and why;
• Send the clothes to the following address: Yoga Concept - 123 rue de Turenne 75003 Paris France;
• You will then be notified by email once your return has been received and processed.
All successfully returned items will be credited to the account used to originally purchase the items with a maximum delay of twenty-five (25) days from the date of reception by Yoga Concept of the returned items. We cannot refund the original or return shipping charges.
Yoga Concept does not offer exchanges at this time. If you would like to exchange your item(s), please return as outlined above and place a new order.
If you should have any queries or thoughts regarding the returns and exchanges policy, please do not hesitate to contact Yoga Concept by email to firstname.lastname@example.org or call us on +33 1 42 77 74 67.